HFS Restaurants Inc.

Director of Operations

2018 - 2020

HFS Restaurants Inc.
  • Achieved a 7% reduction in food and beverage cost, resulting in a $150,000 increase in net profit for the high-volume bar and restaurant. This achievement was attained by effectively managing inventory, negotiating with suppliers, and training employees.
  • Successfully developed a multi-unit expansion plan by improving training protocols, inventory tracking systems, and national supplier relationships.
  • Oversaw the development of new location, ensuring successful implementation of the expansion strategy and maintaining high levels of operational excellence company wide, resulting in a $1 million increase in revenue in Year 1.
  • Created and implemented comprehensive employee training programs that improved customer service, increased sales by 15%, and enhanced overall customer experience, resulting in a 10% increase in customer retention.
  • Developed and managed budgets, forecasted sales and expenses, and maintained financial records to ensure profitability and long-term success of the business. This achievement ensured the financial stability and success of the company, with measurable results and data to support the success.
  • Fostered a positive and collaborative work environment, providing mentorship and support to staff to ensure high levels of engagement, productivity, and retention, resulting in a 30% decrease in turnover rates.
  • Established and maintained strong relationships with suppliers, vendors, and partners, negotiating contracts and managing relationships to ensure consistent delivery of high-quality products and services, resulting in a 20% increase in customer satisfaction ratings.
  • Conducted regular performance evaluations and provided constructive feedback to staff, resulting in a 15% increase in employee productivity and job satisfaction.