HFS Restaurants Inc.

Director of Operations

2018 - 2020

halffastsubs.com

Achieved a 7% reduction in food and beverage cost, resulting in a $150,000 increase in net profit for the high-volume bar and restaurant. This achievement was attained by effectively managing inventory, negotiating with suppliers, and training employees.
Successfully developed a multi-unit expansion plan by improving training protocols, inventory tracking systems, and national supplier relationships.
Oversaw the development of new location, ensuring successful implementation of the expansion strategy and maintaining high levels of operational excellence company wide, resulting in a $1 million increase in revenue in Year 1.
Created and implemented comprehensive employee training programs that improved customer service, increased sales by 15%, and enhanced overall customer experience, resulting in a 10% increase in customer retention.
Developed and managed budgets, forecasted sales and expenses, and maintained financial records to ensure profitability and long-term success of the business. This achievement ensured the financial stability and success of the company, with measurable results and data to support the success.
Fostered a positive and collaborative work environment, providing mentorship and support to staff to ensure high levels of engagement, productivity, and retention, resulting in a 30% decrease in turnover rates.
Established and maintained strong relationships with suppliers, vendors, and partners, negotiating contracts and managing relationships to ensure consistent delivery of high-quality products and services, resulting in a 20% increase in customer satisfaction ratings.
Conducted regular performance evaluations and provided constructive feedback to staff, resulting in a 15% increase in employee productivity and job satisfaction.

Professional Experience

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